Frequently Asked Questions
ORDERS & PAYMENT
How can I pay for my order?
You can pay securely online through the payment options available at checkout, or choose EFT where available.
How do I know my payment is secure?
Our online payments are processed through secure payment services, and the Njammies website is protected by SSL encryption.
Can I change or cancel my order?
Please contact us as soon as possible. Because we prepare and pack our snacks in small batches, we'll do our best to help if your order has not yet been prepared or dispatched.
DELIVERY & COLLECTION
Where do you deliver?
Njammies currently delivers within South Africa. The delivery options and costs available for your address will be shown at checkout.
Can I collect my order?
Yes. Collection is available from our Pretoria pickup location. Choose the collection option at checkout for the relevant details.
How will I know when my order has been sent?
We'll keep you updated once your order has been prepared and dispatched.
PRODUCTS & FRESHNESS
Are Njammies snacks kept in stock?
Some snacks may be ready to pack, while others are freshly prepared in small batches. This helps us give you Njammies snacks at their best.
How long will my order take to prepare?
Preparation time depends on the products in your order. Some Njammies snacks can take anything from overnight to a few days to prepare and dry properly. Small batches. Freshly prepared. Worth the wait.
What if something is unavailable after I order?
We'll contact you as soon as possible so that we can arrange the best alternative with you.
Where can I find ingredient and product information?
Visit Njammies Quick Answers for more about our ingredients, how our snacks are made, storage, texture and lots of other little Njammies questions.
RETURNS & ORDER PROBLEMS
What if there is a problem with my order?
Please contact us as soon as possible if something arrives damaged, incorrect or isn't as expected. We'll look at what happened and help you sort it out.
Can food products be returned?
Because Njammies products are food items, returns depend on the circumstances. Please contact us before returning anything so that we can help you appropriately.
CONTACT
How can I contact Njammies?
You can email us at hello@njammies.co.za, use the contact form on our website, or send us a message through our available social channels.
Where can I learn more about Njammies snacks?
Have a look at Njammies Quick Answers. That's where you'll find the stories behind our ingredients, products and how we make and care for them.